Text message program
The texts we send, and how you said yes.
When you book a hotel room over the phone with a front desk run by Cilicia, the confirmation and a secure payment link reach you by text. This page describes that program in full: who sends the messages, the exact sentence you hear before the first one, every message you can receive, how often, what it costs, and how to stop.
01
What this program is
Cilicia hotel reservation texts are sent by Hanium LLC (“Hanium”) on behalf of the hotel you called. Cilicia is a service of Hanium LLC: Cilicia runs the hotel’s phone front desk, and when you call the hotel’s reservation line and book a room over the phone, the confirmation and the payment link reach you by text.
- Sender: Hanium LLC, from a United States phone number registered to it for this purpose. Every text starts with the hotel’s name, followed by “(via Cilicia)”.
- Recipients: only guests who booked a room on a call and said yes to the texts at their own number.
- Purpose: customer care for that reservation — the confirmation, the secure payment link, a payment reminder, and a paid or released notice. Nothing else.
- Never marketing, promotions, surveys or offers. Nobody is added from a website form, a keyword, a purchased list or a partner.
02
How you opt in — verbally, on the call
The only way into this program is the phone call itself. There is no website sign-up and no keyword.
- You call the hotel’s own reservation number. Cilicia’s AI front desk answers on the hotel’s behalf and says at the start that the call is recorded and transcribed.
- You ask to book a room, give your name and choose the dates and the room type. The front desk quotes the price.
- Before anything is sent, the front desk asks, in these words: “Shall I book it and text you the confirmation and secure payment link at this number? Message and data rates may apply; reply STOP anytime to opt out.”
- Only if you say yes is the reservation created and the first text sent — to the number you are calling from, or to another number you give on the call. If you say no or hesitate, nothing is sent; the front desk can pass the booking to the hotel’s staff instead.
- Your yes, your number, the time and the reservation are stored together in the hotel’s reservation record, with the call transcript.
The sentence above is the front desk’s script, word for word, in every language it speaks. In Turkish: “Ayırıp onayı ve güvenli ödeme bağlantısını bu numaraya mesajla göndereyim mi? Standart mesaj ücretleri uygulanabilir; istediğiniz zaman STOP yazarak durdurabilirsiniz.”
03
Every message you can receive
Four messages exist, all about the reservation you made. Square brackets stand for the details of your own booking.
| Message | Text |
|---|---|
| Confirmation | [Hotel name] (via Cilicia): Your reservation is held — [room type], [arrival date], [nights] nights, total $[amount]. Confirmation [number]. Check-in [time], check-out [time]. Please pay within [minutes] min to keep your room: [secure link] Reply STOP to opt out. |
| Reminder (at most one) | [Hotel name] (via Cilicia): Reminder — reservation [number] ([room type], [nights] nights, $[amount]) is awaiting payment. Your room is held for [minutes] more minutes. Pay here: [secure link] |
| Paid | [Hotel name] (via Cilicia): Your reservation is held — [room type], [arrival date], [nights] nights, total $[amount]. Confirmation [number]. Check-in [time], check-out [time]. Paid — thank you! [secure link] |
| Released | [Hotel name] (via Cilicia): Reservation [number] was cancelled because payment was not received in time. Just call us to rebook — we’d love to welcome you. |
The reminder goes out only if the payment link has not been used before the hold runs out, and only once. After the paid or released notice, the program is over for that reservation.
04
How often, and what it costs
Usually two or three messages per reservation — one more only if you ask the hotel to send the link again. Message frequency varies with the reservations you make; there are no recurring or scheduled texts. Message and data rates may apply — your mobile plan’s standard rates for text messages. Cilicia never charges for a text.
Messages are delivered by the mobile carriers. Carriers are not liable for delayed or undelivered messages; if a payment link does not reach you, the hotel can send it again or take the payment another way.
05
How to stop, and how to get help
- Reply STOP to any message (STOP, END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL, REVOKE or OPTOUT all work). You get one final message confirming that you are unsubscribed, and nothing further from that number.
- If you stop the texts before paying, the payment link from an earlier message keeps working until the hold ends, and you can always call the hotel to pay or rebook. Stopping the texts does not cancel your reservation.
- Reply START, YES or UNSTOP to receive texts again.
- Reply HELP or INFO for help, write to law@getcilicia.com, or call the hotel you booked with.
06
Your number and your consent
We do not share, sell, or provide your mobile phone number or your messaging consent data to third parties or affiliates for marketing or promotional purposes. Your number and your opt-in are used only to send these messages: they reach our messaging provider, to deliver the text, and the hotel you booked with — nobody else.
How long the reservation record is kept and how to ask for it to be corrected or deleted is in the privacy policy. The terms of service cover the messages too.
- Privacy policy: getcilicia.com/privacy
- Terms of service: getcilicia.com/terms
07
Who to contact
Hanium LLC, United States. Email law@getcilicia.com, or call +1 (914) 604-2591 — a person on our side reads every message. Questions about a specific reservation go to the hotel you booked with; it holds the booking and the payment.
Questions about this page?
Write to us at law@getcilicia.com or call the line below. A person on our side reads every message.