Step 1
Keep your number
Your published number does not change. Your switchboard forwards to us — and you choose when: only after hours, only when the desk does not pick up in four rings, or every call. You can turn it back in a minute.
For hotels
Every call answered. Every booking taken. Including the one at three in the morning.
Cilicia is a front desk that never steps away from the phone. It picks up on the second ring in your guest’s own language, takes the reservation from start to finish, texts the payment link — and writes the whole night onto one screen you can read with your coffee.
Answering live at Crowne Plaza Englewood
Call it yourself. Book a room in any of eight languages, hang up, and watch the reservation appear.
The phone
It picks up. Every time.
The phone rings while you are checking a family in. It rings again in the middle of breakfast. It rings at three in the morning. Cilicia answers on the second ring, in the caller’s own language, and nobody is ever put on hold.
- Answers in about half a second, day or night
- Never busy, never a queue — ten callers at once are ten conversations
- Anything it should not handle goes straight to your desk
🇺🇸🇹🇷🇪🇸🇩🇪🇫🇷🇸🇦🇰🇷🇮🇷
Guest switched to Turkish — voice and answers followed in 0.4 s.
The booking
It takes the whole reservation, not a message.
The room, the nights, the rate, the guest’s name — settled on the call. Then a payment link by text before they hang up. Nobody reads a card number out loud, so nothing sensitive ever travels over the phone.
- Room, dates and rate confirmed while the guest is still on the line
- Payment link sent by SMS and paid online
- Card details never spoken, never stored
Guest
Sarah Mitchell
Executive King · 2 nights
Fri Sep 12 → Sun Sep 14
Confirmation
48 29 13
PayCardheld 60 min
The guest
It remembers who called.
The guest who always wants a high floor on the Manhattan side does not have to ask twice. The profile builds itself out of the calls — no forms, nobody typing anything in afterwards.
- Recognises a returning caller from their number
- Greets them by name, in the language they used last time
- Carries their preferences into the next stay
HDHan DincerRegular · 4 stays · speaks Turkish
- Prefers Executive King, high floor
- Usually asks for extra pillows
- Takes the Skyline bundle
- Lifetime spend $2,464
"Welcome back, Mr. Han — the Executive King again?"
Your morning
A night of calls, read in two minutes.
Who called, what they wanted, what was booked, what it earned. Every call is transcribed and summarised, and anything the desk could not answer is waiting at the top of the list for you.
- Calls, reservations and revenue for the week
- The full transcript of every call, searchable
- Questions it could not answer, flagged so you can add the answer
🇺🇸 This week
Booked by Cilicia
$18,273
Extras sold$1,225Commission$1,827
Calls 64 ↘Reserved 33 ↗
Languages
Your guest does not have to switch to English.
Eight today, and the desk changes language in the middle of a sentence if the guest does. It is the same voice throughout — no transfer, no “please hold for an interpreter”.
- English
- Türkçe
- Español
- Deutsch
- Français
- العربية
- 한국어
- فارسی
Getting started
Three steps, and nothing you cannot undo.
No new hardware, no new phone system, and no change your guests will notice. Most hotels are answering their first real call the same afternoon.
Step 2
Tell us the hotel once
Rooms, rates, breakfast hours, parking, the pool, the pet rule. We turn them into ready answers in eight languages. When a guest asks something new, it shows up in your panel and you add the answer.
Step 3
Start where nothing is at risk
Most hotels begin in overflow: the desk always rings first, and Cilicia only takes the calls nobody could reach. You keep every call you were already answering, and stop losing the rest.
Start in overflow: the desk rings first, and Cilicia only takes the calls nobody could reach.
The things a manager asks in the first five minutes.
The guest is told
Every call opens by saying it is an AI front desk and that the call is recorded. No one is tricked.
Cards stay off the phone
Payment happens on a link the guest opens themselves, with your own payment provider. We never ask for, see or store a card.
A person is always reachable
Anything outside the hotel’s facts — a complaint, an odd request, someone who simply wants a human — goes to your desk.
Hear it before you believe it.
Call the demo line and book a room — in English, or in any of the other seven. It takes two minutes, and it is the fastest way to know whether this belongs at your desk.