Counter
$500/ month
1,000 calls a month
about 35 calls a day
One shop. The phone gets busy at dinner and goes quiet the rest of the day, and whoever is on the counter is also the one answering it.
$0.55 per call after that
For restaurants
Your phone rings during the rush. Nobody can get to it. That order just went somewhere else.
Cilicia answers every call on the second ring and takes the whole order — sizes, toppings, half-and-half, pickup or delivery — off your own menu at your own prices. Then it texts the customer a payment link and puts the ticket on your screen.
A live line you can ring right now
Order a large pepperoni, half mushroom, with wings. Hang up. That is the whole product.
Do this on your own numbers
Count the calls you miss on a Friday. Multiply by your average ticket.
20 calls
missed between six and nine, because everyone is on the line or on the floor
$32
the average ticket, so that is $640 that walked out on one night
$2,560
over four Fridays. Before you count Saturday, or lunch, or the week
Those are example numbers. Put your own in. Almost every shop that does it finds the missed calls cost several times what answering them would.
What it sounds like
Not a robot reading a menu.
A real call off the demo line, word for word. Notice the customer changes his mind halfway through and it just handles it, the way the person on your counter would.
- CallerYeah hi, can I get a large pepperoni and an order of wings?
- CiliciaOf course. Large pepperoni, sixteen ninety-nine. For the wings, would you like ten or twenty?
- CallerTen. Hot sauce.
- CiliciaTen buffalo wings with hot sauce. Anything to drink?
- CallerNo, that’s it. Oh wait, can you do half mushroom on the pizza?
- CiliciaHalf pepperoni, half mushroom on the large. That brings it to thirty-one forty with tax. Pickup or delivery?
- CallerPickup.
- CiliciaPerfect. Can I get a name? … Thanks Mike. It’ll be ready in about twenty minutes, and I’ve texted you the ticket.
Friday, 7:10pm
Four people call at once. All four get answered.
There is no hold music and there is no queue, because there is no line to wait in. Ten people calling at the same time is ten separate conversations. Nobody hears a busy signal, and nobody hangs up and calls the place down the road.
- Picks up on the second ring, however many are calling
- Never busy, never on hold, never goes to voicemail
- Works at 11am on a Tuesday and at 9pm on a Saturday the same way
The order
It takes the whole order, not a message.
Sizes, toppings, half-and-half, extra cheese, no onions, pickup or delivery. It reads the order back before it confirms, and the total comes off your own price list, so it can never quote a number you did not set.
- Your menu, your prices, your options, exactly as you gave them
- Reads the order back and waits for a yes before it books anything
- Sends a payment link by text, or takes it as cash at the door
Your customers
It speaks their language, and remembers them.
The customer who switches to Spanish halfway through does not have to switch back. And the regular who orders the same thing every Thursday gets asked if he wants the usual, to the same address.
- Eight languages, changed mid-sentence if the caller changes
- Remembers past orders and addresses, built from the calls themselves
- “Press 2” reaches your counter at any moment, from the first ring
The morning after
Every call is written down.
Who called, what they ordered, what they paid, what they asked that nobody had told it yet. You read it with your coffee instead of guessing what happened last night.
- Every order and every call, with the recording and the transcript
- A question it could not answer comes to you as one tap: teach it once
- What the phone brought in this week, in dollars
Plans
Pick the one that matches how often your phone rings.Everything else is the same in all three.
KitchenMost shops
$750/ month
1,600 calls a month
about 55 calls a day
A delivery shop taking orders right through service. Covers both rushes and the weekend, with room left before you pay for anything extra.
$0.50 per call after that
Rush
$1,000/ month
2,300 calls a month
about 75 calls a day
Lunch and dinner both go off, or a second location shares the number. Comes with a person here whose job is your account.
$0.45 per call after that
$299 to set up
Your menu loaded and tested. Free if you pay yearly.
First month half price
So you can hear it on your own line before you commit.
Month to month
Thirty days’ notice. Your number stays yours either way.
What counts as a call
A call up to five minutes. Wrong numbers and hang-ups are free.
In every plan. No add-ons, no extras.
Your whole menu
Sizes, toppings, half-and-half, combos and coupons. Loaded and tested before you go live.
Eight languages
English, Spanish, Turkish, Arabic, French, German, Korean, Hindi.
Payment by text
Card, Apple Pay or Google Pay on a secure link. No card numbers are ever spoken.
Press 2 for a person
Any caller reaches your counter whenever they want. The phone is not a wall.
Your own screen
Every call, order and customer, live. Listen back to any of them.
Change it yourself
Type “we stop delivery at nine” and it says so on the next call, in every language.
Your number stays yours
It answers on the number on your boxes. Nothing on your signage changes.
Menu changes same day
Send new prices in the morning, they are live on the phone that afternoon. No fee.
Getting started
Live this afternoon.
No new phone, no new POS, no contract with your card machine. You keep your number and everything else stays where it is.
- 01
Send us your menu
A photo of the printed one is enough. We load every item, size and topping, and read it back to you to check.
- 02
We give you a test number
Call it. Order something awkward. Try to trip it up. Hear it before you commit to anything.
- 03
Forward your phone
One setting with your phone company, and it is answering your real line. Same afternoon.
Ring the demo line before you decide anything.
Order something complicated. Change your mind halfway. Switch to Spanish. If it does not hold up, you have lost four minutes.