Data & insights
A front desk phone is the least measured thing in a hotel. Nobody knows how many people called last Tuesday, how many hung up without booking, or what they were all asking about. Every Cilicia call is counted, transcribed and summarised — so the phone stops being a black hole and starts being a number you can do something with.
Incoming calls
How many came in, and how long the average one lasted.
Reservations made
The calls that turned into a booked room, as a share of the ones that tried.
Reservations lost
Someone asked and did not book. The transcript is right there, so you can see why.
Questions answered
Calls that were never going to be a booking — directions, parking, breakfast — handled without a person.
Revenue booked
What the phone brought in over the week, and how much of it was paid online.
Extras sold
Late check-out, breakfast, the Skyline bundle — offered on every suitable call, never forgotten.
The week
Calls, reservations and revenue for the week, with the call that is happening right now playing underneath. Not a report you request — the page is already this when you open it.
Your callers
A profile builds itself from the calls: how many stays, how much they have spent, what they ask for every single time. Nobody fills in a form and nobody has to remember.
The record
The full transcript sits next to the reservation it produced, with a one-line summary on top. When a guest says “I asked for a quiet room on the phone”, you can check in ten seconds instead of taking a side.
The useful part
A booking tells you what worked. A question the desk fumbled tells you what to fix — and it is the one thing a normal phone system can never give you, because nobody was writing it down.
Every question the hotel has no answer for is logged with the caller’s own words — “is there a pizza place nearby”, “can someone help me with my bags”. Not buried in a log file: at the top of a list, with how many times it was asked.
Type the real answer in the panel. It is translated into all eight languages and the desk starts giving it on the next call — no engineer, no deploy, no waiting for us.
The list of things it cannot answer shrinks as your guests keep asking. The hotel that has been live longest has the sharpest front desk, and it got that way by itself.
Languages
The panel breaks your calls down by the language they were held in. Most managers are surprised by this one — the callers who used to struggle through English, or give up and hang up, were never counted anywhere. Now they are, and it tends to change what a hotel prints, staffs and advertises.
What you see
Each language as a share of the week’s calls, and which of them booked.
What it is for
Knowing whether a language is worth a signboard, a staff hire, or a listing in that market.
Calls, guests and reservations belong to the property. Read it, export it, or ask us to delete it.
The panel is the same on a phone at the airport as it is on the office desktop.
Every figure traces back to a call you can open and read. If a number looks wrong, the evidence is one click away.
Book a room on the demo line, hang up, and the reservation, the transcript and the summary are in the panel before you have put the phone down. That is the whole loop, and it is the fastest way to see what your own week would look like.